Returns & Refund Policy
Due to the perishable nature of our artisanal cheeses, we cannot accept physical returns once a delivery is completed. However, we are committed to your satisfaction and will provide a replacement or refund for any products that arrive damaged or compromised.
Inspect Your Order
Upon arrival, please immediately examine your cheese for any temperature issues or packaging damage that may have occurred during transit.
Contact Our Team
If there is an issue, email our support team within 24 hours of delivery including your order number and clear photos of the affected items.
Quality Review
Our cheese experts will review your claim and photos to determine the cause of the issue and ensure our quality standards were met.
Resolution Process
Once approved, we will issue a full refund to your original payment method or expedite a fresh replacement shipment at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing